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Tell us what's happening.

Plain words are fine. Every message is read by the engineer who will actually do the work.

Five questions. About a minute.

Add your name so we know who we're talking to.

Add your company name.

Add an email we can reply to.

Pick the closest one. "Not sure" is a fine answer.

A few sentences is plenty. We'll ask the rest on the call.

Tell us a little about what's happening.

We use the information you submit to review and respond to your request. Please don't send passwords, API keys, or customer records. We'll set up a secure way to share those if we work together.

Have a sample file?

Let us review the structure.

Send a sample or redacted vendor file. We'll review its structure and confirm whether PubMerge can help. Do not email customer records, passwords, API keys, or other sensitive data.

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Got it. We'll be in touch.

You'll hear back within one business day. If something is down right now, email support@pubmerge.com with URGENT in the subject line.