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Tell us what's happening.

Plain words are fine. Every message is read by the engineer who will actually do the work.

Five questions. About a minute.

Add your name so we know who we're talking to.

Add your company name.

Add an email we can reply to.

Pick the closest one. "Not sure" is a fine answer.

A few sentences is plenty. We'll ask the rest on the call.

Tell us a little about what's happening.

Please don't send passwords, API keys, or customer records. We'll set up a secure way to share those if we work together.

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Send us your worst vendor file.

We'll clean it up and send it back within 48 hours so you can see what it looks like on the other side. No charge, no obligation.

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You'll hear back within one business day. If something is down right now, email support@pubmerge.com with URGENT in the subject line.